Your privacy is our responsibility
This policy clearly explains how your personal information is collected, used, and kept secure on the fff999 platform.
fff999 ("we", "us") is committed to providing a safe, transparent, and responsible online betting and casino experience for Bangladeshi players. This Privacy Policy ("Policy") explains what personal information we collect when you use fff999's website, mobile site, or other digital services ("Services"), how that information is used, and what your rights are. Please read this policy carefully. Continuing to use the Services means you have agreed to this Privacy Policy.
1. What information we collect
We may collect various types of information when you register an account, use our Services, or contact us.
1.1 Information provided directly by you
- Full name and date of birth (for age verification)
- Email address and mobile number
- Residential address
- National ID or passport details (for identity verification)
- Financial information — bKash, Nagad, Rocket, Upay account numbers or bank account details
- Username and password
- Records of conversations with us (live chat or email)
1.2 Information collected automatically
- IP address and geographic location
- Browser type, version, and device information
- Login and logout times on the Services
- Page visits, clicks, and navigation history
- Betting and gaming activity logs
- Information collected through cookies and similar technologies
2. Purposes of using your information
fff999 uses your personal information only for the following legitimate purposes. Your information is never sold to third parties for marketing purposes.
- Account management: For registration, identity verification (KYC), and account security
- Payment processing: To complete deposits and withdrawals securely
- Legal compliance: To follow Anti-Money Laundering (AML) and responsible gaming policies
- Customer support: To provide 24/7 assistance via live chat and email
- Service improvement: To analyse user experience and improve service quality
- Security: To prevent fraud, unauthorised access, and misuse
- Communications: To send important updates, security notices, and relevant promotional information
- Responsible gaming: To identify excessive play patterns and provide support
3. Information sharing and disclosure
fff999 does not sell or rent your personal information to third parties. However, information may be shared with the following parties in specific circumstances:
Service providers
Payment processors (bKash, Nagad, Rocket, Upay, banks), technology services, cybersecurity, and customer support software providers — who work on our behalf and process information according to our instructions.
Legal authorities
Information may be disclosed in accordance with applicable laws or valid orders from regulatory bodies in Bangladesh, by court order, or when required for the investigation of criminal activity.
Business changes
In the event of a merger, acquisition, or asset transfer involving fff999, relevant information may be transferred after notifying users in advance.
4. Cookies and tracking technologies
The fff999 website uses cookies and similar technologies. Cookies are small data files stored on your device that help improve the functionality of our Services.
Essential cookies
These cookies are necessary to maintain login sessions, ensure security, and keep basic Services functioning. They cannot be disabled.
Analytics cookies
Used to analyse user behaviour and improve service quality. These cookies can be disabled from your browser settings.
Preference cookies
Used to remember your language preference, betting limit settings, and display preferences.
Security cookies
Used for fraud detection, CSRF protection, and preventing unauthorised access.
You can reject non-essential cookies by changing your browser settings. However, this may limit certain features of the Services.
5. Data protection and security
fff999 follows industry-standard security measures to protect your personal information. Our platform has the following layers of protection:
- SSL/TLS encryption: All data transfers are secured through SSL encryption
- Data encryption: Stored sensitive information is protected with strong encryption algorithms
- Access controls: Only authorised staff have access to specific information
- Regular security audits: Regular audits are conducted to identify and address system vulnerabilities
- Two-factor authentication: Two-factor security options are available to protect your account
- Firewall protection: Our servers are protected by advanced firewalls and intrusion detection systems
6. Data retention period
fff999 retains your personal information only for as long as necessary. The following factors are considered when determining retention periods:
- Active accounts: All information is retained while your account remains active
- After account closure: Information is generally retained for a minimum of five years to meet legal and regulatory obligations
- Financial transaction records: May be retained for an extended period due to Anti-Money Laundering (AML) requirements
- Marketing preferences: Until you withdraw consent or close your account
- Log files: Technical logs are generally retained for up to 90 days
Once the retention period ends or information is no longer needed, fff999 securely deletes or anonymises it so that you can no longer be identified.
7. Your rights and choices
fff999 respects your rights over your personal information. You may exercise the following rights:
Right to access
You may request to view what information we hold about you.
Right to rectification
If your information is inaccurate, you may request a correction.
Right to erasure
You may request deletion of your information where there is no legal obligation to retain it.
Right to restrict processing
You may request that your information not be used for certain purposes.
Right to portability
You may request to receive your information in a structured format.
Marketing opt-out
You may request to stop receiving promotional communications at any time.
To exercise these rights, contact us by email or via live chat. We aim to process your request within 30 working days. However, we may be required to retain certain information due to legal obligations.
8. Privacy of minors
The fff999 Services are strictly for users aged 21 and above only. We do not knowingly collect any personal information from minors.
- Age verification is mandatory at the time of registration
- Additional identity verification is carried out for suspicious accounts
- If it becomes known that information from a minor has been collected, it is immediately deleted and the account is closed
- Parents or guardians with concerns may contact us at [email protected]
9. Third-party links and services
The fff999 platform may integrate software from third-party game providers such as Pragmatic Play, Spribe, JILI, Evolution Gaming, NetEnt, Microgaming, and Ezugi. These providers have their own privacy policies.
During a game session, necessary connections to the provider's servers may be established. In these cases:
- Only the technical information required to manage the game session is transmitted
- Your financial details or identity information are not shared with these providers
- fff999 is not responsible for data processing carried out by game providers
10. Changes to the policy
fff999 may update this Privacy Policy from time to time. When changes are made:
- The "Last updated" date at the top of the policy will be changed
- For significant changes, a notification will be sent to your registered email
- Continuing to use the Services after an update means you have agreed to the new policy
- Users will be given reasonable notice before significant changes take effect
We recommend that you visit this page regularly to stay informed about the latest Privacy Policy.
11. Contact us
If you have any questions or complaints about this Privacy Policy, or wish to exercise your rights regarding your information, please contact us:
We will process your request as quickly as possible. To learn more about responsible gaming or account limits, please visit our Responsible Gaming page.